Q.1 why was it so difficult for to identify sources of defects in the cars it produced?
Ans : Kia had created a system which give reports of any defect, accident or injuries involving its vehicle to the u.s. national highway traffic safety adeministration. The received information stored in at least seven different system run by Kia's warranty, parts, consumer and legal affairs departments. This fragmentation of information in different system prevented Kia to get a complete picture of defect. So it is difficult.
q:2 What was the business impact of Kia not having an information system to track defects? What other business processes besides manufacturing and production were affected?
Ans. Kia could have created a series of stopgap software programs to extract the required information out of these various computer systems and collate it manually. But this would have been time consuming and would not provide any other benefits to the company.
Q:3 How did Kia's new defect reporting system improve the way it ran its business?
Ans. Kia uses information systems to help it identify sources of defects in cars so it can improve cars quality, reducce warranty repair costs, and increase customer satisfaction.
Q:4 What management, organization, and technoloty issues did Kia have to address when it adopted its new quality control system?
Ans. Kia enlisted infogain, a Los Gatos, California, software consulting firm to help it design a new system solution. Infogain created a software "engine" that examines six Kia systems for warranty claims, parts sales, vehicle inventories and stores the essential information in a single common data repository. The system automatically breaks down and categorizes reports based on individual components, such as steering assemblies or headlights, and links to Kia's Clarify customer relationship managemnt system, tracking consumer complaints recieved by phone, e-mail or postal mail.
Q:5 What new business processes were enabled by Kia's new quality control system?
Ans. Information from this system is helping Kia pinpoint the sources of defects and determine what percentage of its vehicles is likely to have problems. The company can then improve its production processes before the problems become more wiedespread, thus lowering costs for warranty repairs. This information also helps Kia determine themost cost - effective stategy for dealing with its quality problems.
Good. Keep it up
ReplyDeleteHi, nice post. Well what can I say is that these is an interesting and very informative topic. Thanks for sharing your ideas, its not just entertaining but also gives your reader knowledge. Good blogs style too, Cheers!
ReplyDelete- The kia warranty